Please use the Web Chat feature below!
Currently the best way to reach us is through our Web Chat or Instagram Direct Messages. Our Web Chat is not a Live Chat Service although it's a direct inbox for all inquiries.
Typical Response Time 24-48hrs.
The Contact Form we had available in the past was not differentiating between customer emails, regular order info, payment confirmations, website updates, etc. so in some cases we missed these emails. If you've reached out in the past via our Contact Form, please try again via our Web Chat or Instagram Direct Message and we'll get back to you asap!
Thanks for your patience and understanding.
-Q
Contact Us
Need something you don't see listed? Want to order a custom build? Do you have a guitar needing a refinish or restoration? Please reach out!
We have a great Special Order process, Reliable & Experienced Partners, and Fast Canadian Suppliers to help accommodate all your needs.
In some cases we also work with similar businesses that we admire all around the world, so if you need something specific, we may be able to bring it in for you with other stock we're interested in acquiring or restocking.
We began as a custom order business, and we hope to keep that model alive.
All other inquiries can be processed here as well. Lead Times, B2B Partnerships, Return Policy, Order Tracking, etc.